Technofra Support

Support chat
Live Chat
Community Forums
Visit Now
Raise A Ticket
Visit Now
Billing & Payment
Pay Now

Why Choose Us?

We will help you to achieve your goals and to grow your business.

Quick Response time

The most important attribute of good customer service, according to customers’ themselves, is a fast response time.

Experienced Professionals

Our technical support engineers use their expertise about various tech and computer systems to help troubleshoot issues.

Maximum Query Solved

We listen to the client's requirements to see how we can help them. We always remains in contact with our clients to assist them.

Can't find what you're looking for?

We provide the best support system for each and every type of projects. Our support system is loaded with features like Documentation, Knowledgebase, Forum & more!

Have a question?

Frequently Asked Questions

01. What if I need Help, Do you offer support ?

Yes, we offer LIFETIME SUPPORT You will be able to change modify or add anything to your website yourself thru the administration (CMS) that we will build for you. But most important you will have access to our developers for any questions you might need.

02. What makes your company different ?

We are a reliable company, we have been in business for over 10 years for a reason. Our websites are 100% custom build, with unlimited revisions. We offer life time support! Our main goal is for your business to succeed online, because your success is our success.

03. What is content marketing ?

Content marketing is the creation and distribution of educational and/or entertaining information assets for the purpose of generating brand awareness, traffic, leads and sales. Marketing content is generally free and does not explicitly promote your brand as an ad would.

04. What are Transactional SMS & Promotional SMS ?

Transactional SMS are messages which are sent to your customer to pass on information necessary for using your product or service. Promotional SMS are SMSes which are sent with the objective of promoting your product or service. This category includes any sales & marketing messages which may or may not be solicited by the recipient.

05. What are the tasks performed by a helpdesk ticketing system ?

Tasks are performed after the customers have submitted their issues and before they get answers to their questions. But at the elementary level, these are some tasks performed by a helpdesk system:

  • Customer Request Gathering
  • Request categorisation
  • Request Prioritization
  • Assigning Tickets to Support Agents
  • Notify Customers
06. How can a helpdesk ticketing system help my business and my support team ?

Working with a helpdesk, there are a lot of benefits. Be it the business or the employees, a helpdesk is well-suited for both of them.Some of the benefits of the helpdesk ticketing system are :

  • Cost-Effective
  • Automated system
  • 24*7 Available
  • Performance analysis
  • Knowledgebase