Ticketing Software

Ticketing software to manage your Business

Getting To Know About CMMS

Computerised Maintenance Management System is an approach of handling your production equipment and machinery in an efficacious way by monitoring its operation in a 360-degree viewpoint and helps to enhance their productivity.

The software has tools to manage the tickets, like departments, staff members, custom responses, multi-language support. It also let you to write articles for common issues or FAQs. A CMMS solution is helpful in various aspects like:

  • Processing work orders and work requests
  • Scheduling preventive maintenance tasks
  • Handling inventory and spare parts
  • Performing condition monitoring

Here Is The Best Way To Manage Your Products

Manage your IT support tickets.

  • Tickets & Tasks
    Keep a tight rein on IT incidents and tasks: easily accept tickets, reply, add private comments, and close them out.
  • Active Directory Integration
    Integrate with Active Directory to automatically add end users, authenticate in the portal, and tag them to tickets.
  • User Self-Service
    Help users help themselves with the customizable user portal: they can submit tickets and track progress, customizable to get the information you need.

Work with your team.

  • Help Desk Team Management
    Use ticket rules to auto-assign tickets to your experts and view team performance metrics at-a-glance with the dashboard.
  • Ticket Collaboration
    Issue outside your wheelhouse? No problem… share it with a trusted peer and work the ticket together.
  • Multi-site Support
    Got clients? Multiple locations? No problem! Set up individual sites and user portals that all roll up to your master help desk.

Minimum requirements.

  • Minimal setup
    no server procurement, setup, or maintenance.
  • Standard help desk management
    Ticket management, email, reporting, dashboard, customizable user portal.
  • Customizable to meet your needs
    Options to streamline tickets, support your users, and better work with your team using ticket rule automation.
  • Integrated with Active Directory
    Let your end users log in to your portal with their AD credentials.